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Warranty Policy

Pacsafe's 5 Year Warranty

Pacsafe's 5 Year Warranty

Pacsafe1’s got you covered!

Thank you for purchasing this product. Pacsafe has been creating, designing and manufacturing innovative, anti-theft travel gear since 1998. When you enter the world of Pacsafe you not only enjoy a high-quality product, you receive world-class, after-sales customer service.

Your satisfaction is a concern to Pacsafe and constitutes Pacsafe’s utmost priority.

The present warranty is effective for products purchased on or after the 1st January 2013. Pacsafe products are guaranteed 5 years from the date of purchase exclusively against manufacturing defects in workmanship and/or material under the conditions herein set forth. This Warranty is only applicable to products that were purchased from an authorized Pacsafe dealer and for which the original customer’s proof of purchase is provided. If Pacsafe, at its own discretion, acknowledges that the product has manufacturing defects, Pacsafe will either repair or replace the defective parts or the product itself.

Pacsafe shall not be responsible for and the present Warranty shall not cover, namely: property, possession or any and all contents that are stolen, lost, damaged, destroyed or otherwise whilst using this product; damage that results from abuse of the product or natural wear and tear; damage done by a transporter (in that event, please contact your transporter); any and all other damages including but not limited to cosmetic damages, incidental or consequential damages.

To claim your Warranty, please contact the store of purchase first. In any event, you may contact us. Please include your proof of purchase, your name, a photo or a description of the manufacturing defect, your mailing address and phone number. If you return your product to the manufacturer, it must be sent by carriage paid and suitably packaged.

This Warranty gives you specific legal rights and you may have other rights which vary from state to state or country to country. Some services and/or parts may not be available in all countries. To the extent that this Warranty is inconsistent with local law, it shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty may not apply to the customer.

Product Registration
Register your product online by clicking here. The information you provide will enable us to better serve you with products especially developed to meet your needs and interests, as well as provide additional proof of purchase. Product registration is optional.


1« Pacsafe » means, in this International Warranty Statement, either “OUTPAC DESIGNS, INC.” for US purchases or “OUTPAC DESIGNS, LIMITED” for other purchases.