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General FAQ

Is Pacsafe packaging recyclable?

Here at Pacsafe® we have a clear line of responsibility for the environment to ensure where possible environmental policies and goals are being adopted. In 2004, we modified our packaging and we are now using polypropylene that is 100% fully recyclable.

How can I take care of my Pacsafe products?

To clean your Pacsafe product we recommend the following: 

Step 1: Mix warm water and mild detergent in a bowl.

Step 2: Take a white cloth and put it in the bowl.

Step 3: Wring and squeeze excess water.

Step 4: Gently wipe the bag with the cloth.

Step 5: Repeat steps 1-4 until satisfied it is clean.

Can you replace my broken product?

Please complete the contact us form. In the message field, please include the model number and date of purchase of your Pacsafe® product. A customer representative will get in touch with you to advise whether your product can be repaired or replaced.

Do you replace shoulder straps?

Pacsafe® does not sell spare parts and do not carry spare straps in our inventory, however, you should check with your local Pacsafe® dealer to see if they have a repairs facility. In cases where there is a repairs facility, the strap from your Pacsafe® bag can be replaced.

Do you carry replacement chains for the Walletsafe™ accessories?

Unfortunately we do not carry spare chains to be resold as replacement.