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General FAQ

Is Pacsafe packaging recyclable?

Out of all our locks, the Prosafe® 750 key card lock is more unique and therefore more confusing than the typical keyed padlock. There is a discreetly positioned master key area on the lock for TSA access. Alternatively, the Prosafe® 1000 is thicker and heavier in duty then our other locks, it is also a combination lock and so again, added security over a key. All our TSA locks have locking shackles as well. This means that there is a bar that holds the locking section into place making it harder for someone to break into the lock with a screwdriver for example.

How can I take care of my Pacsafe products?

We recommend using TSA (Transport Security Administration) accepted Travel Sentry™ locks we have available under our Travel Accessories section of our website. If you do use a regular lock and the TSA needs to inspect your luggage when you're not around, they have the right to cut the lock off your bag.

Travel Sentry™ Certified locks have a special identification mark (diamond logo) and code which is recognised and accepted by the TSA. When the TSA staff at all US and UK commercial airports see this mark, they use the code and secured tools to open the lock and re-lock it after inspection.

For all information regarding the TSA's regulations in the US, please click here.

Can you replace my broken product?

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Do you replace shoulder straps?

Pacsafe® does not sell spare parts and do not carry spare straps in our inventory, however, you should check with your local Pacsafe® dealer to see if they have a repairs facility. In cases where there is a repairs facility, the strap from your Pacsafe® bag can be replaced.

Do you carry replacement chains for the Walletsafe™ accessories?

(1) Using a pen or similar object, push in the metal button on the side as you turn the dials to your desired combination.

(2) Make sure you align the numbers carefully when turning the dials.

(3) Release pressure on the metal button, your combination is now set. Write down and memorise your combination.

  • These small smart devices pack a whole lot of intelligence. The hook unfastens so that you can attach your bag to a secure fixture. What’s more, the smart hook has a special turning mechanism which actually locks the hook in place making it harder for a bag snatcher to make an easy getaway.

  • Zipper pullers can be attached to discreet security hooks or placed under & through a secure tab to prevent pickpockets reaching into your bag

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