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Product Support
 Anti-theft Features
 FAQs
 Product Registration
 Smart tips
 Warranty
Customer Support
 How To Order
 Payment Options
 Privacy Policy
 Returns Policy
 Sales Tax
 Sales Terms
 Security Guarantee
 Shipping Charges





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How To Order

First of all select the products link from the navigation bar, or use our quick select menu located at the top of the screen to choose by activity type or product name.

Once you have selected a product you would like to purchase click on the Buy Online button, you will be given the option to purchase direct from us or from one of our online dealers which may help reduce your shipping costs depending upon your location.

Only dealers that carry the product you have selected will be shown, however we cannot guarantee the actually availability of items from our dealers.

If we do not have an item in stock it will be marked as such and you will have the option of back-ordering the item, we will inform you when the item is in stock.

If you choose to purchase direct from us then the selected item will be placed in your shopping cart.  You have the option at any time to remove items, change the quantity required, continue shopping or checkout and complete your order.

Please note: We do not ship outside of the US at this time, we hope to add International shipping soon, in the meantime our products are available worldwide from our online dealers.

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Shipping Charges

When you place your order you will be given the option of selecting the shipping method you would prefer and you will be shown the actual cost of shipping. Shipping charges are calculated based on product weight / volume and your shipping address; we do not estimate shipping so you will never be over-charged. We do not include hidden charges for packing or handling of your order.

Please see the chart below for approximate delivery times within the US for the default shipping option.

A business day does not include Saturdays, Sundays, or holidays. Example: we ship a package on Monday that takes 2 business days to arrive. The shipper will not count the day we ship as a business day, so your package should arrive on Wednesday, the second business day after the ship date.

Fedex Ground Shipping Map
Fedex Ground Shipping Map
Please Note: The map above is a general representation of transit times and illustrates service schedules in business days for Ground shipments. Transit times may vary.

We offer 3 different shipping options, Ground which is the least expensive option and typically takes 3 business days, '2 Day' which takes 2 business days and Standard Overnight which should arrive during the afternoon of the next business day. Please note that holidays and weekends are not business days.

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Payment Options

All Major Credit Cards Accepted.

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.


HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Sales Tax

Residents of Washington State (WA) are required to pay retail sales tax of 8.6%

If you reside in WA or the delivery address is in WA then the 8.6% sales tax will be automatically added to your bill. 

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Security Guarantee

At Pacsafe security is our mantra, so it makes sense that we have the most secure website we can. To ensure the security of all your personal and financial details we use a GeoTrust Certificate which provides us with SSL encryption and allows you to verify the security of our site.

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Returns Policy

The following Returns Policy is only applicable to products purchased from this website.


To confirm where to send returned items please call 1-206-722-7233.

For all other returns please refer to the store where you made the original purchase.


Our terms relating to each type of return are shown below.

Returning an unwanted product for a refund - Within 15 days of receipt, any product in new, unused, saleable condition may be returned for a refund. Damaged, dirty or used merchandise CANNOT be returned for a refund and will be returned to the customer at the customer's option and expense. We do not refund any shipping charges. Refunds are processed within 10 days of receipt. Credit will be issued against your original method of payment. All returns for an unwanted product that requires a refund will need an authorization form to be filled out, which you can get be clicking here

 
 
Returning a product for exchangeSame terms and conditions as for refunds (see above), except that we will issue you with 100% store credit less the original shipping charges. Exchange credit will not be issued until we have received the returned merchandise in good condition. Damaged, dirty or used merchandise CANNOT be returned for exchange and will be returned to the customer at the customer's option and expense.
 

Defective Products - When you send a product back for a warranty replacement please ensure you include the following information 1) the mailing address you would like new product sent to 2) reason for replacement 3) your name, phone number and address and 4) your proof of purchase. For more information, please see our warranty

Shipping Errors - Claims for lost packages will be processed ONLY when package tracking indicates that the package was NOT delivered correctly. Please notify customer service so we can resolve the issue as quickly as possible.

 

Please note: If your organization or office refuse delivery of any package and the package is returned to us, we will automatically treat this as a refund (see Returning an unwanted product for a refund above). If you would like us to redeliver, you will need to place a new order.

Incorrect items – if your order was somehow incorrect please click here to notify customer service and we will resolve the issue as quickly as possible.

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Privacy Policy

Information We Collect

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.

Registration

Product purchases require that you register certain information with us.  During registration you will need to provide contact information (such as name, email address, billing and shipping address). We use this information to send you the order confirmation and shipping notification.

Outpac Designs Limited is the sole owner of the information collected on Pacsafe.com. Outpac Designs Limited collects personally identifiable information from our users at several different points on our Web site.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). 

We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.  We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Personally identifiable information: 

We DO NOT Share Personally Identifiable Information with Third Parties in ways other than disclosed within this privacy statement.

Agents 

We use an outside shipping company (Fedex) to deliver orders, and a credit card processing company (PayPal) to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Unsolicited E-mail (SPAM)

WE DO NOT send unsolicited e-mail. If you receive an unsolicited email that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to customer  service and we will investigate.

If you sign up for our promotional email list, you may receive special announcements from time to time. You can opt out from the list at anytime by clicking the “unsubscribe link” in the email.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes but is not limited to Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click data. 

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 

We do not link this automatically-collected data to personally identifiable information.

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. It is in this way only that we tie cookies to your personal information. Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password

We do not link Cookie to personally identifiable information.

 

Security

When you place an order on the Pacsafe.com site, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn't connected to the Internet, to keep it safe from hackers.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Outpac Designs Limited. Please be aware that we, Outpac Designs Limited., are not responsible for the privacy practices of such other sites. 

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. 

This privacy statement applies only to information collected by this Web site.

Business Transitions

In the event Outpac Designs Limited. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  In that event, we will post a notification on this page or send you an email so that you are always aware of how your information is being used.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page, or by contacting us. You can also contacts us by postal mail at the address listed below.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Notification of Changes to this privacy policy:

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have any questions about privacy or security on our Web site, you can contact us. or at the address below.

OUTPAC DESIGNS LTD.
GPO Box 11464
Hong Kong

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong


Sales Terms

Although Outpac attempts to comply with all import, export and product use regulations both within the United States of America and in countries abroad when selling and shipping your order, you understand that it is your sole responsibility to ensure that each product you order from us is legal for import, possession and use in your locality, state and/or country. You understand that you are solely responsible for any claims resulting from the violation of any laws and/or regulations with regard to the purchase, possession and use of any products you purchase through this website.

Pacsafe cannot guaranty that the products listed on www.pacsafe.com are available in inventory. In the unlikely event a product is purchased but not available, Pacsafe will attempt to contact the purchaser within 2 business days. The purchaser will have the opportunity to either receive the purchased product in a different color, if available, or cancel the transaction and receive a refund.

If you need further assistance or cannot find the answer you're looking for, please don't hesitate to contact us.



HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Question? customer service 
  Outpac Designs Ltd
GPO Box 11464
Hong Kong

 
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