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We're here to provide peace of mind on your journey, no matter the distance.

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Customer Service

Have a question about your bag, need to check on your order or just want to know more about Pacsafe? We’re here to help. Whether traveling across the world or across the city, Pacsafe is your best mate on the journey. Just reach out using the form at left or any of the methods below. You’ll get a real human who wants to solve problems and see you off on life’s adventure.

  • (1) 206 722 7233
  • (1) 877 306 1181

Open: Monday-Friday 8:00am-4:30pm (Pacific Time)
Closed: Saturday, Sunday & Major Public Holidays

Have a return? We’ve got that handled for you. Just use the form at left to request a return and we will get you back on the road with a new bag or a full refund. Please note that returns without an official Pacsafe Return Authorization will not be eligible for refund.

For warranty information please see the Warranty Policy page.

For returns and exchanges, you can check our Returns & Exchanges page.

Pacsafe Offices

North America

Outpac Designs Inc
1307 North 45th Street
Suite 202, Seattle
WA 98103

Tel: (1) 206 722 7233
Fax: (1) 877 306 1181


Outpac Designs Ltd
Cheung Fat Ind. Bldg
Unit 15A, 7-9 Hill Rd
Shek Tong Tsui
Hong Kong

Tel: (852) 3664 8300
Fax: (852) 2572 4466


Outpac Designs GmbH
77736 Zell a.H.

Tel: (49) 0 7835 4219410
Fax: (49) 0 7835 4219419


Outpac Designs (Shenzhen) Ltd
Room 301, 3/F, Block C,
92 Fu Kang Road, Heng Gang Street
Long Gang District, Shenzhen, China

Tel: (86) 755 2860 2233
Fax: (86) 755 2860 2299


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